I won/lost a bet, but it still says the bet is open – why?
We’re working in settling the bets as fast as we can! In a perfect world you would have your money instantly – we’re working on getting there. In the meantime, please be patient with us.
A bet-market disappeared/was locked on a game, why?
If a game is open for betting before it starts, and we don't offer live betting on that particular game, then it will disappear. Another reason could be that an anomaly is found in a game, or that other abnormal events has occured, which makes our traders lock it.
What does express (combination) bet mean?
Betting a multiple will multiply your odds, and possible winnings. To win your multiple bet, all bets within the multiple must be right. You cannot bet on markets that depend on each other, that would be cheating! Assume you place a multiple consisting of a bet on Fnatic to win a game at the odds of 4.0, and another bet on NiP to win a game at the odds of 5.0. Your multiple will have the odds of 4.0 x 5.0 = 20.0!
The game I bet on was cancelled or not played at all, what happens?
If you bet a single on the game, the bet will simply be voided, and you will get your money within 24 hours, as we have to make absolutely sure the game was cancelled or postponed.
If your bet on the match was part of a multiple, the odds of the bet on that particular game will be changed to 1, and the multiple will live on - it will not be lost. If a bet within your multiple has been cancelled or postponed, the entire multiple will have to wait at least 24 hours so that we can make sure the single bet has been cancelled or postponed.
My bet was returned, why?
This could be because of various reasons. Most often, it is because the game was cancelled or similarly changed. It could be that we by mistake kept the pre-match bet open, when the game had already started. In this case, any bet made after the actual starting time has to be voided. Another reason could be that the game has been postponed more than 24 hours, or that it will be postponed or cancelled, and we can confirm this through an official source.
How do I make a withdrawal?
To make a withdrawal from your Betspawn account you need to be logged in, then select the “Balance icon“ in the top right corner and a drop down menu will appear. Press “Withdraw”. This will take you to the Withdrawal section of your Profile page. Here you can choose your desired receivable method in the left hand menu, and then just follow the instruction. Remember to verify your account first. If you would encounter any difficulty with your withdrawal from Betspawn account, contact us and we will assist you.
I have requested a withdrawal, how long does it takes?
First off: make sure you have submitted all necessary documents. If you have, you’re in the process of being verified for your withdrawal. This takes normally a few hours (max one day), please be patient with us. Once the withdrawal is requested, it takes:
- Credit card: Up to 72 hours of working days (i.e. not during holidays) - normally it goes quicker.
- Skrill: Instantly
- Neteller: Instantly
How do I make a deposit?
To make a deposit into your Betspawn account you need to be logged in, then select the “Balance icon“ in the top right corner and a drop down menu will appear. Press “Deposit”. This will take you to the Deposit section of your Profile page. Here you can choose your desired payment method in the left hand menu, and then just follow the instruction. If you would encounter any difficulty with depositing into your Betspawn account please contact us and we will assist you.
How long does it take for my deposited money to show up on my account?
For most of you, it will be logged to your account instantly. If it takes some time, it probably has to do with risk management/legal issues. Please contact us for more information at firstname.lastname@example.org.
What is the minimum deposit and withdrawal amount?
The minimum deposit and withdrawal amount is: 100 SEK, 100 NOK, 10 GBP, or 10 EUR.
Why do I have to verify my account, and how do I do it?
In order for us to comply with the anti-money laundering directive and regulations, maintain high standards of safety, and non-fraudulent behavior, we will ask you to verify your account before your first withdrawal. To verify your account, we need you to send the following documents to email@example.com:
- ID card or passport;
- A document verfying your home address and full name (it could be an invoice/bill in your name);
- If you deposit/withdraw with credit card: The front side of the credit card. Cover the first 12 digits for your own safety.
Normally, this only occurs on your first withdrawals. Occasionally, we will ask you to provide further documents.
Can I change my personal data after registration?
Please note that you are able to modify your basic data, such as your first name and last name, phone number and password and the currency of your account. Seriousness and trustworthiness are the top priorities for us at Betspawn.
If you incorrectly filled in your personnel data, please contact us immediately at firstname.lastname@example.org. We'll correct your details after you have provided us with the corresponding confirming document.
Bonuses and free bets
Why can't I see any bonuses or free bets?
We don't always offer bonuses or free bets, but when we do, you will be able to find them in your "Bonuses" tab in your account view.
How do I claim a bonus?
When you deposit money, and you have an available bonus, you will get the option to either deposit using the bonus or not. To check your available and activated bonuses, go to your bonus tab.
If you encounter any issues, please contact us at email@example.com
I can’t find/I don’t understand how the bonuses work?
Have a look here Promotions at first. Not sure what all the betting terms mean? Don’t be afraid to ask our support at firstname.lastname@example.org!
What is the difference between “real money” and “bonus money”?
Claiming your deposit bonus means agreeing to that some of your money will be bonus money. This bonus money has to be placed on bets a certain amount of times before it can be withdrawn, more about that here: Promotions. When you have an activated deposit bonus, all your winnings will turn into bonus money, even the money you have deposited.
How can I Contact you?
The easiest and fastest way to get in touch with us is through the live chat (or offline chat when we are unavailable) and send your inquiry. Another way is to send an email to email@example.com.