How do I place a bet?
First, login with your user ID and password and make sure you have enough funds in your account. Competitions are divided into games (e.g. Counterstrike, Dota and LOL). Click the game you're interested and select one or several bets from our line-up. Your bet will appear in the bet slip on the right-hand side of the screen. Next, specify the amount you wish to wager and your preferred category (single or multiple). When all of your selections are made, click the "bet" button to place and confirm your bet.
How do I know if I won my bet?
Normally, the betting results are entered into the system within 30 minutes after the bets are settled and credited to the winning accounts. Winning bets are displayed in green under "Bet History" in your account.
I won/lost a bet, but it still says the bet is open - why?
We're working in settling the bets as fast as we can! In a perfect world you would have your money instantly - we're working on getting there. In the meantime, please be patient with us.
A bet-market disappeared/was locked on a game, why?
If a game is open for betting before it starts, and we don't offer live betting on that particular game, then it will disappear. Another reason could be that an anomaly is found in a game, or that other abnormal events has occured, which makes our traders lock it.
What does multiple or combination bet mean?
Betting a multiple will multiply your odds, and possible winnings. To win your multiple bet, all bets within the multiple must be right. You cannot bet on markets that depend on each other, that would be cheating! Assume you place a multiple consisting of a bet on Fnatic to win a game at the odds of 4.0, and another bet on NiP to win a game at the odds of 5.0. Your multiple will have the odds of 4.0 x 5.0 = 20.0!
What is a livebet?
Livebet means betting on an event which has already started, this means that you can place your bets while the event is in progress. Login to your Betspawn account and click on the tab "live now" and you´ll see the events that are active at the time. The betting process is quite similar to regular betting, but keep in mind, there is always a small 5-10 second confirmation delay for livebets. Reason for that is to safeguard the product from transmission delays and unwanted impacts during the game.
Is there a limit of how much I can win?
Yes, Betspawn´s win limit for a "single" bet is 2000 euros; Win limit for a "combination/multiple" bet can reach up to 5000 euros. (Or equivalent amount in other currencies)
What is the minimum stake?
The minimum stake for one bet is 1 euro or equivalent. If your balance is have lower than the minimum stake, you can bet the exact amount you have.
What is the maximum stake?
The maximum stake for a pre-match bet is 1 000 euros; The maximum stake for a livebet is 100 euros. This sometimes varies with the access to information, so for some tournaments, matches and markets, you might find that the limits are a lower
Can I cancel or edit a placed bet?
Unfortunately, once you´ve confirmed your bet, it's not possible to cancel or edit it. Always make sure that the details of your bet are correct before you confirm it.
The game I bet on was cancelled or not played at all, what happens?
If you bet a single on the game, the bet will simply be voided, and you will get your money within 24 hours, as we have to make absolutely sure the game was cancelled or postponed.
If your bet on the match was part of a multiple, the odds of the bet on that particular game will be changed to 1, and the multiple will live on - it will not be lost. If a bet within your multiple has been cancelled or postponed, the entire multiple will have to wait at least 24 hours so that we can make sure the single bet has been cancelled or postponed.
My bet was returned, why?
This could be because of various reasons. Most often, it is because the game was cancelled or similarly changed. It could be that we by mistake kept the pre-match bet open, when the game had already started. In this case, any bet made after the actual starting time has to be voided. Another reason could be that the game has been postponed more than 24 hours, or that it will be postponed or cancelled, and we can confirm this through an official source.
What is Cash Out?
Cash Out means that you are closing an open bet and receive money to your Betspawn account immediately. You can cash out a bet under the tab "Open Bets" in your dashboard.
An example: Assume that you have placed a bet on Fnatic vs NiP. After 10 minutes Fnatic has taken a big lead, but you think NiP can turn the game and you want to secure your money - now is the time to use Cash Out. The odds on Fnatic will most likely be lower than before the match started since they have taken a lead. This means that you may cash out your bet with a profit (even though not as high if they would win the entire game, but you walk away with a profit no matter the end result).
If NiP would have taken a lead instead, and after 10 minutes you feel that you don't want to risk to lose the entire bet: Now you can cash out your bet and walk away with a small loss instead of losing the entire stake.
It won't matter if Fnatic wins or loses the game since you already have "cashed out" your money - that's the beauty of it!
Does it cost anything to withdraw/deposit money?
We don't charge or apply fees for deposits or withdrawals, however, some credit card issuer may add an additional charge for the transactions. If you are in any doubt about this, please contact your bank before making a deposit/withdrawal.
How do I make a withdrawal?
To make a withdrawal from your Betspawn account you need to be logged in, then select the "Balance icon" in the top right corner and a drop down menu will appear. Press "Withdraw". This will take you to the Withdrawal section of your Profile page. Here you can choose your desired receivable method in the left-hand menu, and then just follow the instruction. Remember to verify your account first. If you would encounter any difficulty with your withdrawal from Betspawn account, contact us and we will assist you.
I have requested a withdrawal, how long does it take?
First off: make sure you have submitted all necessary documents. If you have, you're in the process of being verified for your withdrawal. This takes normally a few hours (max one day), please be patient with us. Once the withdrawal is requested, it takes:
- Credit card: 1-3 banking days after approval - normally it goes quicker.
- Skrill: Instantly
- Neteller: Instantly
- EnterCash: 1-3 banking days
Why can't I withdraw my money?
This could be due to several different reasons, however, the most common one is that a bonus is being active and needs to be wagered. One possibility is to cancel your bonus (you will lose the bonus money, but keep the real money) and withdraw. If you are in doubt, we suggest that you contact the customer support about this.
How can I cancel a withdrawal?
If we haven't approved the withdrawal, you can cancel it in your account tab. However, once we have approved the withdrawal it cannot be canceled.
How do I make a deposit?
To make a deposit into your Betspawn account you need to be logged in, then select the "Balance icon" in the top right corner and a drop down menu will appear. Press "Deposit". This will take you to the Deposit section of your Profile page. Here you can choose your desired payment method in the left-hand menu, and then just follow the instruction. If you would encounter any difficulty with depositing into your Betspawn account please contact us and we will assist you.
How long does it take for my deposited money to show up on my account?
For most of you, it will be logged to your account instantly. If it takes some time, it probably has to do with risk management/legal issues. Please contact us for more information at email@example.com.
What is the minimum deposit and withdrawal amount?
The minimum deposit and withdrawal amount is: 100 SEK, 100 NOK, 10 GBP, or 10 EUR.
Which currencies do you offer?
Betspawn offers you to open an account in SEK, EUR, USD, NOK, RUB, GBP and BRL.
Which deposit and withdrawal options do you offer?
Betspawn offers the most reliable payment options for your country. You are able to deposit and withdraw money using real money, bitcoins and skins provided by Valve. More information about deposit and withdrawal options can be found at: https://www.betspawn.com/en/help-and-contact/payment-methods
Why do I have to verify my account, and how do I do it?
In order for us to comply with the anti-money laundering directive and regulations, maintain high standards of safety, and non-fraudulent behavior, we will ask you to verify your account before your first withdrawal. To verify your account, we need you to send the following documents to firstname.lastname@example.org:
- ID card or passport;
- A document verfying your home address and full name (it could be an invoice/bill in your name);
- If you deposit/withdraw with credit card: The front side of the credit card. Cover the first 12 digits for your own safety.
Normally, this only occurs on your first withdrawals. Occasionally, we will ask you to provide further documents.
How do I upload the documents?
All documents should be sent from your registered email to email@example.com for verification.
What do you accept as proof of card?
Do note that credit/debit card scans are required only for players that have used a credit/debit card for their deposits or withdrawals. In order to keep your payment details safe, we encourage you to cover the first 12 digits of the card before uploading.
What do you accept as proof of address?
A document verifying your home address and full name, no older than three months. (it could be an invoice/bill in your name).
What do you accept as proof of ID?
ID card or passport.
Are my documents safe with Betspawn?
Yes, your documents will be kept in a secure environment and will only be accessible by senior security staff.
Can I change my personal data after registration?
Please note that you are able to modify your basic data, such as your first name and last name, phone number and password and the currency of your account. Seriousness and trustworthiness are the top priorities for us at Betspawn.
If you incorrectly filled in your personnel data, please contact us immediately at firstname.lastname@example.org. We'll correct your details after you have provided us with the corresponding confirming document.
I have forgotten my username/password. What do I do?
To reset your password:
- Visit our password reset page and type in your email address.
- Follow the instructions you receive via email to reset and create a new password.
- Login with your new password.
If you did not receive an email, it's possible that you typed in a different email address than the one you used to create your account.
If you have forgotten your username, please contact us at email@example.com.
Can I close my account for a specific period of time?
Yes, you can exclude your account in your account tab. To do this, go to your account, select "responsible gaming", "self-exclusion" and choose for how long you want to be excluded.
How do I close my account permanently?
Have you had an issue with a service we've provided? If so, please let us know and we'll happily look into the problem and see if we can fix it.
If you want to close your account, you'll need to contact us at firstname.lastname@example.org who will then close your account for you. If you've closed your account in the past and wish to re-open it, please contact our support. You can also use the self-exclusion functionality in your account tab to self-exclude yourself permanently.
We also offer a number of options for closure if you need a break from betting. You can self- exclude from Betspawn - from one day, a month, or even forever. Note that you cannot close your account if the self-exclusion period is still running, in that case, wait until the exclusion time has expired and we'll be able to close the account for you.
Am I allowed to open more than one account?
No, we only allow one account per customer.
If our system recognizes any duplicate account, we will suspend it and you will need to contact the support to arrange a withdrawal of money.
Bonuses and free bets
What is a bonus?
Bonus can be described as extra money added to your account. The size of the bonus varies, and you must wager the bonus money before you can withdraw them.
What is a free bet?
A free bet is exactly what it says it is - a free bet, this means that you place a bet at our expense. Select your bet, we pay the stake and you keep the winnings to the extent they exceed the stake.
Example: You place your EUR 5 free bet at odds of 3, your selected side wins which means your profit should be 15 euro, right? However, since we paid your stake and took the risk for you, you get EUR 10 (stake of EUR 5 x odds of EUR 3 = 15.00, minus stake of EUR 5). Winnings from free bets are paid in cash, but without including the free bet amount (your "stake). No risk from your side!
Why can't I see any bonuses or free bets?
We don't always offer bonuses or free bets, but when we do, you will be able to find them in your "Bonuses" tab in your account view.
How do I claim a bonus?
When you deposit money, and you have an available bonus, you will get the option to either deposit using the bonus or not. To check your available and activated bonuses, go to your bonus tab.
If you encounter any issues, please contact us at email@example.com
How can I cancel a bonus?
If you wish to cancel your bonus, go to "Bonus" in your account and click "Cancel". Please note that any bonus money will be confiscated in case you cancel an active bonus.
What is the wagering requirement?
Wagering requirements means the amount you will need to bet in order to release your bonus winnings into your main cash balance. The wagering requirements can be found under "Bonus" in your account.
How much of my bonus is left to wager?
By visiting the bonus page in your account, you should be able to see full details on how much you have left to wager.
I can't find/I don't understand how the bonuses work?
What is the difference between "real money" and "bonus money"?
Claiming your deposit bonus means agreeing to that some of your money will be bonus money. This bonus money has to be placed on bets a certain amount of times before it can be withdrawn, more about that here: Promotions.
How do I use a Free Bet?
You can place your free bet by following these simple steps:
- Place a bet by clicking the game you're interested in and then select one or several bets from our line-up.
- When you have placed a bet, your betslip will appear showing your bet on the right-hand side of the screen. Thereafter, click "Activate free bets" in the betslip and choose to use your available free bets.
Can I withdraw my Free Bet winnings?
Yes, your free bet winnings will be credited to your real money wallet and are free to use at your disposal.
How can I Contact you?
The easiest and fastest way to get in touch with us is through the live chat (or offline chat when we are unavailable) and send your inquiry. Another way is to send an email to firstname.lastname@example.org.